Privacy Policy
Last updated: 22 January 2026
London Pet Travel Certificates (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you use our website or contact us about our services.
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We are registered with the Information Commissioner’s Office (ICO) and handle personal data in line with the UK GDPR and the Data Protection Act 2018.
1) Who we are
Data Controller: London Pet Travel Certificates
If you have questions about this policy or your data, please contact us using the details on our Contact page.
2) What information we collect
We may collect the following information when you complete a form, contact us, or book a service:
About you
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Name, email address, phone number
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Home address (for mobile appointments)
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Travel details you provide (destination, dates, itinerary)
About your pet(s)
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Pet name, species/breed, date of birth, sex
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Microchip number
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Vaccination history and supporting documents
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Health/travel information relevant to certification (where required)
Website information
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Basic technical data such as IP address, browser type, and pages visited (via cookies or analytics tools, if enabled)
3) How we collect your data
We collect information when you:
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Submit an enquiry or booking form on our website
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Contact us by email, phone, or message
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Provide documentation needed for certification (e.g., vaccination record)
We may also collect limited technical data automatically through cookies and similar technologies.
4) Why we collect your data (lawful basis)
We use your personal data to:
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Respond to enquiries and provide customer support
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Arrange and deliver veterinary certification services (e.g., AHCs, EHCs, Fit to Fly, OV checks)
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Verify eligibility and ensure documentation is accurate
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Manage scheduling, payments, and service communications
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Improve our website and customer experience
Under UK GDPR, our lawful bases may include:
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Performance of a contract (to provide the service you request)
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Legitimate interests (running and improving our business, responding to enquiries)
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Legal obligation (where record-keeping is required)
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Consent (where required, e.g., optional marketing communications)
5) How we share your information
We only share personal data when necessary and proportionate, including:
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With laboratories or official bodies as required for travel documentation (where applicable)
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With service providers who support our business operations (e.g., website hosting, form providers, email systems)
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Where required by law or to protect our legal rights
We do not sell your personal data.
6) How we store and protect your data
​We take appropriate steps to protect your information, including secure storage and access controls. We keep your data only for as long as necessary for the purposes described in this policy, including professional and legal record-keeping.
7) Your rights
You have rights under UK data protection law, including the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of data (in certain circumstances)
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Object to processing or request restriction (in certain circumstances)
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Request a copy of your data (data portability)
To exercise these rights, please contact us via our Contact page.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.
8) Cookies
Our website may use cookies to improve functionality and understand website traffic. You can control cookies through your browser settings. Where required, we will request consent for non-essential cookies.
9) Children’s data
Our services are intended for adults arranging travel for their pets. We do not knowingly collect data from children.
10) Updates to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.